Silverstone Airline Called Out For Poor Post Crash Crisis Management As A Victim Is Flown To US For Surgery

Four days ago, a Silverstone passenger airplane en-route Lamu crashed moments after take-off at the Wilson Airport. Silverstone soon took to social media and said all passengers and crew had been safely disembarked, however, this was not the case as one social media user on Twitter has come out to say.

On his twitter account @IanECox has released a thread of tweets calling out the poor post crash crisis management by the Silverstone. Contrary to earlier reports by the airline, four passengers were transferred to hospital, two with serious injuries, one of which required a call out for blood needed for her immediate stabilization and subsequent major surgery.

According to the account, one of the passengers who had a broken arm and leg had to be rushed to New York, U.S after surgery.

Unlike Silverstone, The Kenya Civil Aviation Authorities statement reflected the actual reality of the incident.

Since the Incident, Silverstone customer care has been dodgy with questions raised, going ahead to even block customers who asked for refunds over pre-booked flights after naturally developing fear.

@silverstoneair just blocked me after raising a legitimate concern about wanting a refund for my flight next week after their #planecrash this morning. pic.twitter.com/K88nj4F0V3

— Daniel Boucher (@danieljboucher) October 11, 2019

The account also raised issues with the airline flying unsafe vessels. In a tweet he claims that weeks before the crash a passenger using their services noticed oil leaking from the front engine of the aircraft.

Instead of addressing these concerns, Silverstone have gone on to act like the accident never happened, hiring bloggers and influencers to counter the safety concerns with how comfortable the planes are and when fans asked questions the influencers resorted to hurling abuses.

The Fokker 50 passenger plane, which went down at Wilson was formerly owned and operated by Air Iceland Connect further showing the fan questioning whether the safety of the vessels which are second hand rejected aircrafts was not wrong and should have been awarded a better response.

Resorting to abuses and blocking concerned customers, potential customers is such a foolish move. The airline has demonstrated incompetence and the lack of know-how in crisis management, instead of hiring goons on social media, they should channel their money into better maintenance of aircraft and invest in new aircrafts, Kenyans who trust the airline with their lives daily deserve better!