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Safaricom’s New Feature Allows Customers To Access M-Pesa Features Using A Short Code

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Safaricom subscribers using feature phones can now access their M-Pesa services through short code, the telco has announced.

The firm says it has consolidated all M-pesa service on the *334# in a single easy to use menu with more flexibility compared to what is available on SIM toolkit menu.

According to the firm, the new menu makes it easier to send money to the correct recipient by displaying the receiver’s name and only advancing once the customer confirms the transaction.

“We have embarked on a strategy to simplify our range of products and services for our customers and to provide them with an even better experience. M-PESA on *334# is our first solution as part of the ongoing strategy and it refines how our customers interact with the service. Customers now have the opportunity to truly confirm the details of a transaction before it can progress making reversals a thing of the past,” said Peter Ndegwa, CEO, Safaricom.


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