Co-Operative Bank At Pains To Explain Themselves As Customers Lay Frustrations On Loans After Senator Threatened To Institute Class Action Suit

Narok Senator Ledama Olekina has opened a box of pandora on how Kenyans suffer in the hands of commercial banks who frustrate them with crude conditions that comes with taking loans from them.

Perhaps from complaints from many frustrated customers, the fearless legislator has threatened to institute class action suits against banks that he alleges are stealing from Kenyans through fraudulent loans.

Is your bank stealing from you? Do you have a loan with any bank in Kenya? Has your loan been bought by another bank? If so please – call both Banks and demand your statements you will be shocked!!!! Another scam!!! A class action lawsuit loading…..

— Sen. Ledama Olekina (@ledamalekina) December 8, 2022

Following his threat, banks customer service representatives have camped in the eye opening tweet to help salvage the reputation of their banks.

An analysis of the complaints under the thread, shows the Co-Op Bank and Equity Bank are the most with the complaints with the former getting the most negative feedback from their customers.

Below are some of the sampled comments directed at Co-Op Bank.

When you get online business loan from @Coopbankenya
Dear XXXX, Your E-loan of KES 71,400.00 has been approved and credited into your account 011xxxx0565000. We have deducted fees & Excise duty of KES 18,138.46. Your first instalment of KES 11,900.00 is due on 08-01-2023.

— Edwin Ngige (@emngige) December 8, 2022

@Coopbankenya I finished paying my loan but you people did not refund me my loan insurance what could be the problem

— Nicholas (@Nichola14770433) December 9, 2022

Am shocked to see that @KeEquityBank do insurance refunds after a loan top up,why doesn't @Coopbankenya do the same??nikuibiwa tumekua tukiibiwa ama hakuna such refunds?

— Sam Dalamia (@OleDallas) December 8, 2022

@Coopbankenya is the greatest scam of them all, bana wanapiga simu kama watu wa Okash, totally unprofessional

— Gerald Mainye (@mainye_gerald) December 8, 2022

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@Coopbankenya these ones are the worst, they claimed my official number borrowed and defaulted a loan on enquiring the name of the borrower it never matched mine, but i still paid coz they deduct direct to the acc.

— Kennedy karanja (@Kenju20) December 9, 2022

@Coopbankenya deduct my 240 without informing me after calling them they say is for card maintenance

— Douglas bitonga (@Daggy78) December 8, 2022

And non existent loans forced on clients by @Coopbankenya pic.twitter.com/B0HM6leoEl

— Steve Marsha (@SteveMarsha2) December 9, 2022

@Coopbankenya I need answers,juu naona mmeiva kupelekwa kortini,I tried to claim my insurance fee and I was told it's non refundable!I have done several top ups no refund ever,we are in the same country na @KeEquityBank and I have seen Wana rudisha ,why not cop bank?

— Sam Dalamia (@OleDallas) December 9, 2022

Other banks have equally received their share of complaints:

@kingdombankenya waaa , they deducts your money 💰💵 without your knowledge.. ghai that Bank is a scam

— Prince Kelvin arap Chetoo (@PrinceK20301426) December 8, 2022

@FamilyBankKenya Had their systems down and couldn't effect my payments, they charged me 5k for late repayment, called their call centers with no avail

— Gideon Mwangi (@Guchohah) December 8, 2022

@AbsaKenya refunded insurance cash and recently, money I lost through scammers (my 3 debit cards were deducting money without my approval simultaneously)@KCBGroup and @National_Bank declined to refund. They told me to instead stop shopping online.
In which era are we living in?

— Bee (@BMogiti) December 8, 2022

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Another notorious one is @KeEquityBank
Unaibiwa na wanasema uende kwa polisi yet wanaona kwa system yao what is happening

— AISHA ALI (@AishaAisha__) December 8, 2022

@KeEquityBank I took a loan of 11,000, from the statement, I have paid 25000 and they claim I still owe them 4500. How, the manager never gave me attention. Litein branch. 🙄

— Arunahz🗨️ (@AronTerer5) December 8, 2022

@NCBABankKenya I requested for my statement a year ago only to find out that my loan balance had gone up. Am now told that every 31st day of every month adds up to a month in a year. So the year now has 13 months according to them. The issue has never been resolved one yr down.

— Joyce Macharia (@JoyceMa35138087) December 8, 2022

I had asimilar experience and they had zero chills and now am just learning that @FamilyBankKenya owes me some good momey as insurance refund when unaitas bought off my loan that they supposedly still had the audacity to claom I owe and blocked my account.

— Amagoye Sindigi (@jasindigi) December 8, 2022