Govt Warns Pensioners Who Don’t Register for New Self-Help Portal by February Deadline Will Miss Payments: Here’s How to Register

The government has maintained its strong stand that all pensioners must register for the new pensioners’ self-registration portal by 28th February.

According to National Treasury Principal Secretary Chris Kiptoo, all pensioners who will not have registered for the new system by the deadline will face suspension from the payroll.

“We are giving all pensioners to complete their registration by February 28, 2025. This deadline is not negotiable and it will serve as a vital step to organize and streamline pension administration,” Kiptoo said during the launch on Thursday.

“Kindly know that any pensioner who does not complete registration by this deadline will face suspension from the payroll,” Kiptoo continued.

In a bid to curb fraud and inefficiencies in processing claims, the government is rolling out the new system as part of a new end-to-end enterprise resource planning system.

PS Kiptoo revealed that the country holds about Ksh2 trillion in assets in the pension sector with only 26 per cent of Kenyans enjoying pensions.

The introduction of technology in the sector aims to increase these numbers with efficiency and reliability.

The new e-registration portal is a module of an overall proposed e-pension system and is targeting pensioners who have been registering challenges such as loss of records and incorrect personal balances.

The move follows the National Treasury’s failure to meet its target for processing pension claims in the 2022/2023 financial year. The Treasury had aimed to process 28,422 claims but concluded the year with only 18,640 applications, highlighting a decline in the number of files processed due to delays in claim payments.

Kiptoo revealed that the new system is designed to expedite the payment process and reduce congestion in pension offices. Pensioners will receive payment alerts from anywhere, provided they are registered in the system.

Guidelines for the Pensioner Self Registration Portal

1. Eligibility
Before you begin the registration process, ensure that you meet the following eligibility criteria:

1. You must have served as a State Officer, a Member of Parliament, a Civil Servant, a Teacher employed by TSC, Kenya Defense Forces, National Police Service, Prison Service and the NYS.
2. A dependent of the Principal Pensioner who served in the above service.
3. You must have been receiving a monthly pension by October 2024.

2. Requirement

1. Have the following documents (pdf format):
   1. A scanned copy of your National ID card (front and back).
   2. A scanned copy of Bank / SACCO Card (front side) where your monthly pension is being remitted (Account number and name SHOULD be legible).
   3. Scanned birth Certificate (Child) and Death Certificate(Principal Pensioner, where applicable), tax exemption certificate (where applicable)
2. Valid email address and phone number.

3. Registration Process
Follow these steps to complete your registration online:
Step 1: Create an Account

1. Go to the Pension Registration url Click Here
2. Choose User Type: (Principal Pensioner, Dependant Spouse, Dependant Child, Maintenance Case, Dependant Guardian).
3. Input Either (National ID No., Personal Number (used while in service), Pensioner’s Pension Number)
4. Click on the Proceed Button.
5. The details of the Principal Pensioner (Name, National ID No, Employee No, and Pension Number will be displayed). (If details are correct please proceed, if details cannot be displayed try another field, choose support request).
6. Click on the Confirm Button.
7. Provide Your Valid Email Address
8. Click on the Proceed Button.
9. Provide Your Valid Telephone Number.
10. Click on the Proceed Button.
11. You are required to enter your login credentials for your account (You will be redirected to the login page).

Step 2: Log In

1. Use your email or phone number as the user name .
2. Enter password to your account.
3. Click on the Login Button.

Step 3: Complete the Registration

1. The registration process has been divided into various sections (After every section Click Next Button)
2. Fields Marked with an (*) are mandatory
3. Upload required documents in their correct format (PDF) and max size (2MB)
4. Additional Information: Tick any other pension you are receiving (E.g. If you are earning a pension as a principal pensioner and also having a dependant pension).

Step 4: Review, Confirm and Submit 

1. Scan and upload the required documents (ID, proof of employment, proof of address, etc.).
2. Ensure the files are in Portable Document Format (PDF) and within the size limit (Maximum size is 2 MB).

Step 5: Review and Submit

1. 1. Review all the information you’ve entered to ensure accuracy.
   2. Check box to confirm the accuracy of the information provided.
   3. Click on the Submit Button to complete your application.

Once submitted a summary of your data is sent to your email as a proof of registration and completeness.