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How Safaricom Scammed Me Sh50,000

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HOW SAFARICOM SCAMMED ME Ksh 50,000. LONG READ.

By Wilson Olenye

I had initially planned to post about this yesterday but I needed at least a day to contemplate and comprehend the horror that Scamfaricom has meted on me.
On Thursday, June 21, 2018 at 7:29 PM, I received Ksh 50,000, which was payment for goods from one – Daniel Mwangi Mukami of 0704841672. At this point, everything seemed banal and normal with the transaction but as it eventually turned out, well, according to safaricom it wasn’t. However, I didn’t know that at the time and ended up honoring the payment and finalizing my transaction with the sender.

Things would then go south, real quick after 3 hours when I tried to purchase airtime via Mpesa and was told there was an error with my line. Like any Kenyan would do I quickly turned off my phone assuming it was a network error or something benign like systems downtime. To my shock, the line was still inactive after many feeble attempts to revive it. I decided to call customer care with my other line and they fed me with a thick mixture of nonsense and excuses that couldn’t really help me. The following day I abandoned all my regular activities went to your I&M shop, and was referred to the HQ in Westlands because apparently this was an issue for the MPESA Fraud department, and being a Friday evening I had to wait till Monday be assisted.

On June, 25, 2018 I finally made it to the Mpesa Fraud department and explained to this guy, Emmanuel, my situation which he seemed to understand but very adamant to instantly assist in. When I finally asked why my line was suspended, he said, “The source of the money sent to your account is questionable and thats why we Suspended your line and Froze your account.” I couldn’t understand this and asked what he meant questionable, because as a merchant, I cannot, even with superpowers know where my client gets his money, as a matter of fact there is no law the dictates you to know the source of funds before receiving. Anyway this guy tells me that they had no choice to but to suspend my account because my line was the last in a paper trail of dirty funds and the only way is to produce the guy who sent them. Since I traded with the person online it was impossible for me to produce him but I kept asking myself why would Safaricom want me to go look for this person, who also happens to be their customer, and they have all the resources and data to get him, why don’t they just go and get him. The guy couldn’t answer this question and insisted on me getting him.

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Realizing it was getting late, I was chasing my tail with that track the guy for us nonsense, and also having savings in my KCB balance stuck in the phone number too, I decided to ask the guy whats the miminum requirement to reactivating my line because I wasn’t returning there for this matter again.

Things got really interesting because the guy suddenly became lively and said, “We must recover the amount first before the we reactivate it.” I was very shocked to hear this, since when does Safaricom, a mere SERVICE PROVIDER, act as judge, jury and procecution in this kind of matter? Safaricom is no bank or police to pass this types of verdicts, especially in a case where the sender didn’t call claiming a refund for products undelivered. Also when do Safaricom really help to reverse payment? Last year I lost 60K after an agent reversal was done after i had already sold and you never helped me! even after many police intervenions and now you want to reverse my money? What the Fuck??!!

After a long discussion, I eventually relented and said they can do whatever, as long as my account was gonna be fine before I leave their HQ. He then said he will recover the money from my balance and activate the account. “But i only have Ksh 47,857 in that account!” I retorted, “Dont worry, we shall take all that, and advice on how we will take the rest.” A piece of me died when hearing this. As they put me on the chopping board, and started stealing my money I pondered where they were taking it. I mean, this is not an ordinary reversal, because the number that sent me the money Daniel Mwangi Mukami of 0704841672, had hitherto, been suspended too. So where are you taking it, because theres no way you can retrace it back to the original owner when the guy that sent me is not in the chain. Thirty minutes later, I was briefed that my line was up and I should be good to go true to that, it was functioning but my MPESA balance was completely wiped out, without a trace. “Where had they sent it?” Reaching home, I requested my MPESA statement and there it was
“Customer Transfer Reversal by M-PESA\DChiri”
They had conducted a REVERSAL to an unknown entiry, not known t me, not spoken of by Emmanuel. They had simply RIPPED ME OFF my hard earned money.

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My missive will be ended if you retun my money and explain;
1. What is this “Customer Transfer Reversal by M-PESA\DChiri” why is he the one receiving the reverse?
2. Which law/act allows you to reverse money from your customer without the sender issuing a claim?
3. What if the sender withdrew the cash at an ATM or Mpesa Agent would you have suspended the agent and demolished the ATM?
4. Is my money part of the rewards being gifted in the MPESA-TU promotions? Psych!(I know it is!)
5. Are your customers safe? and do they know this is happening should they only receive money from people they can produce to your HQ in case issues arise with transactions?
6. Who (if any) really lost the original money?
7. Will you handle it in the same way in case it happens in future?
8. Is this your standard procedure when handing such issues? Just suspending a line regardless of being active for 7 years without any disputes?
9. Will the real culprits ever be brought to book?
10. Is part of your team in cohoots with the fraudsters?
Those were just at the top of my mind questions, I have more and would like to engage with someone in Safcom who can help me recover my money back. For now you left me with my dick in my hands, out kSH 47,875, am out of my good too, so thank you very much!

Oooh..I also noticed very many people, on your signing book suffering with the same issue as me, so if you are experiencing this dont suffer in silence, the more we share the faster they’ll address the issue. If they are hellbent on stealing let me be the last one who suffers. No more. Shit hurts. A lot.

Related Content:  Airtel Kenya And Telkom Make Official Their Merger To Face Off Safaricom’s Dominance


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Airtel Kenya And Telkom Make Official Their Merger To Face Off Safaricom’s Dominance

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Telkom Kenya Limited and Airtel Networks Kenya Limited, today announced the signing of a binding agreement that will see the shareholders of the two companies enter into an agreement to merge their respective Mobile, Enterprise and Carrier Services businesses in Kenya to operate under a joint venture company to be named Airtel-Telkom.

Telkom Kenya Limited’s real estate portfolio and specific government services will not form part of the combined entity. The final shareholding will be determined at the closing of the transaction. Telkom Kenya has the option of holding up to 49 per cent of that shareholding.

The merged company will be chaired by Telkom Kenya Limited CEO, Mr. Mugo Kibati while Airtel Networks Kenya Chief Executive, Mr. Prasanta Sarma, will be appointed Chief Executive Officer.
The finalisation and closure of the transaction is subject to approval by the relevant authorities.
Airtel Networks Kenya Limited (Airtel Kenya) and Telkom Kenya Limited (Telkom Kenya) will see no immediate changes to their operations which will continue as usual.

Similarly, there will also be no change to the current respective leadership and management, legal, organisational and staffing structures. Additionally, both brands: ‘Airtel’ and ‘Telkom’, as well as their respective products and solutions, will continue to co-exist. Similarly, service delivery to the respective companies’ customers as well as engagement with all business partners of both companies will continue to operate as usual.

As per the agreement, both the partners will combine their operations in Kenya and establish an entity with enhanced scale and efficiency, larger distribution network and strategic brand presence, thereby enhancing the range and quality of products and service offerings in the market, and greater choice and convenience to the consumer.

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The combined entity will see sustained investments in networks to further accelerate roll out of future technologies. The Enterprise and Carrier Services businesses will get a boost with a larger fibre footprint and increased number of enterprise customers – including both large corporations and SMEs who would have access to a diverse portfolio of world-class solutions.

Commenting on the agreement, National Treasury Cabinet Secretary, Mr. Henry Rotich said:
“This move is well aligned with the government’s agenda to optimise the value of the assets that it holds in trust, on behalf of Kenyans, while cementing the country’s position not only as a regional business hub but also as an international investment magnet.”

ICT Cabinet Secretary, Mr. Joe Mucheru commented: “ICTs remain a vital link to achieving Kenya’s economic goals and our national development agenda, particularly with respect to service delivery. Such mergers have had positive impact on the development of the sector and service levels to consumers in other markets. Similarly, we look forward to this merger leading to the introduction of new technologies and telecommunication products which will, in turn, support the growth of other business sectors of our economy, thereby spurring national production to meet the growing demand locally and beyond.”


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RBA Gives Cytonn Investment The Nod To Manage Retirement Benefit Schemes Funds

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Investments Manager at Cytonn Maurice Oduor.

Cytonn Asset Managers Ltd (CAML) says it has been registered and authorised by the Retirement Benefits Authority (RBA) to manage retirement benefit schemes funds.

The Capital Markets Authority (CMA) also licensed CAML in March 2018. The Cytonn arm said it will “further grow its regulated products portfolio to include fund management services for retirement benefits schemes” following the nods.

“Despite the retirement benefits assets under management growing to about Sh1.2 trillion as of June 2018, only 15 per cent of Kenyans belong to a registered pension scheme and there is a vast opportunity to increase this,” said Cytonn Asset Managers principal officer Maurice Oduor.

“With this licence, we look forward to adding value to the retirement benefits industry by reaching more Kenyans and enabling them to save for their retirement and securing their future.”

According to Zamara, a pension fund administrator, pension funds only earned 9% p.a in the last year. The entry of Cytonn into the pensions industry brings high yielding products earning upto 18% p.a into the industry.

Cytonn Asset Managers earlier acquired Seriani Asset Managers Ltd.


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With Sh2B Investment, Taaleri Set To Purchase 20 Per Cent Of Cytonn Real Estate Project

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Cytonn CEO Edwin Dande

On 8th November 2018, Cytonn held a client cocktail meeting at the Nairobi Serena Hotel. The forum served as a platform to enable Cytonn celebrate the ongoing successful partnership with Taaleri, its institutional investor, while also providing an opportunity for Cytonn clients to interact directly with The Cytonn Board and Taaleri.

A section of attendees during the cocktail

“This forum is meant to celebrate the great milestone we have had in our relationship with Taaleri. It will be a platform to get to know what we are doing as Cytonn, The Board and Taaleri as well as get to respond to any questions our clients may have around the firm’s governance,” said Edwin H. Dande, Cytonn’s CEO during the forum.

Edwin H. Dande, Cytonn’s CEO

“With the continued attractive investment opportunity in Kenya and the region, and the committed team at Cytonn, Taaleri has this year invested a further Kshs. 2bn in our Real Estate projects, and are now looking to purchase 20% of Cytonn during our IPO,” said Prof. Daniel M. Njiru, Cytonn’s Board Chairman and Vice Chancellor at Embu University, during the forum.

Prof. Daniel M. Njiru, Cytonn Group’s Board Chairman

He further said that, “The listing of Cytonn will only serve to increase our levels of governance, risk management, disclosure and transparency. As a Board, we are supporting Management on the listing, and would like to congratulate them for taking the firm to these heights.”

Prof. Daniel M. Njiru also introduced members of the various Boards at Cytonn, which are The Cytonn Group Board, Cytonn Asset Managers Limited (CAML) Board, Cytonn Hospitality Board, the Special Purpose Vehicles (SPVs) Boards and The Cytonn Education Board.

A representation of The Cytonn Group, Affiliates and Special Purpose Vehicles (SPVs) Boards

Kati Salo, Taaleri Africa Team representative, reaffirmed the Cytonn – Taaleri partnership. “As a Risk Manager, I am confident about the risk position of the firm and I can sleep well knowing that my investments are in good hands,” she remarked.

Prof. Daniel M. Njiru engaging with a client

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