Betika Delays Payment For Betting Winner For Two And A Half Years

Imagine placing a bet and receiving a confirmation message that you have won the bet but the betting firm refuses to pay you! This was the predicament in which Timothy Muchina, an avid punter, found himself in when a betting company delayed for two and half years to pay his winning prize.

According to Muchina, he placed a winning bet on the ‘sababisha daily jackpot with Betika’ on 8^th July 2019 and the bet was successful for a winning prize of Kshs 50,000. However, he did not receive his betting prize by the following day as per the regulations of the firm and despite making numerous calls to the customer care and follow up; the money was not hitting his account.

The continuous unresponsiveness by the betting firm pushed Muchina to lodge a complaint with the Betting Control and Licensing Board (BCLB)–the body mandated to regulate and control betting, lotteries and gamming in the country–but the board failed to investigate the matter prompting him to seek the intervention of the Office of the Ombudsman.

The Commission by a way of inquiry took up the matter with the Chairman of the BCLB leading to the payment of the winning reward to Mr. Muchina by Betika on 28^th January 2021.