The company based in Information House, 2nd Floor, Suite S3, Mfangano Street near Afya center, had become a source of despair and losses to its clients following series of unfulfilled deals. Frustrated customers who reached out to this writer say they are at pains counting losses commissioned by
Mr. Joseph Webbo who is the director.
In an instance, a firm contracted Joweb to make them customized shirts in a deal that they agreed that the cost of one Polo shirt was Sh. 850 and given the task of printing the 40 polo shirts.
A sample of the printed polo shirt was brought to the firm on 6th April 2017 and it was of good quality. The polo shirt was from Masterknit Company.
They then made an order for 39 more Masternit shirts and paid a down payment of Sh. 26,900 on 11th April 2017 by cheque. The director promised to deliver the remaining polo shirts on 17th April 2017.
On delivery, it was noted that only 12 polo shirts were from Masterknit Company and the other 27 polo shirts were from Poloknit Company. The shirts from Polo knit were not in line with the quality we had ordered neither was there any communication of the alteration.
They then after contacted the director and asked him to collect the 27 polo shirts that were from Poloknit Company and replace them with shirts from Masterknit Company as earlier agreed.
The director later said that polo shirts from Masterknit Company are not readily available in the market due to the political campaigns that are ongoing, upon enquiry on why he did not consult us before changing the brand, he had no valid explanation.
On 6th June 2017, It was later agreed that all the polo shirts that were brought to be returned to the Joweb Graphic Designers and we get a refund of the money already paid out.
Joseph, the director, is yet to collect the polo shirts and has since gone quiet regarding the issue. It is high levels of business unethical conduct for Joweb to not only deliver products outside agreement but more worse refusing to honor the renegotiation. Engaging such companies onbthe future must be done with caution.
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