Embracing country-wide digital change will be disruptive. Navigating it requires coordinated action. Reconfiguring an economy will result in some resistance. The best way to achieve buy-in, and to balance trade-offs, is through dialogue: the private sector and civil society in its broadest sense (including community leaders, academia, trade unions, NGOs, and faith groups). The political economy of upheaval is difficult, but change can be managed with discussions that are inclusive of multiple groups. These dialogues should result in a national digital compact: a shared vision of the future to which everyone commits. The Pathways Commission has supported three countries – Ethiopia, Mongolia and South Africa – as they each developed country-wide digital strategies, using the Digital Economy Kit.

Rapid technological affects peoples’ lives. Failure to put people at the centre of social and economic change can lead to social unrest. The pace and intensity of change means it’s all the more important that people are at the centre of the digital future – not the technology. This requires equipping people to benefit from opportunities, while also protecting them from the potential harms of the digital age. Governments should take responsibility for ensuring that vocational education is truly useful for workers and for business in the digital age. The private sector needs to be involved in keeping curricula up to date.

Digital products and services cannot be created in a vacuum – essential components need to be in place: physical infrastructure, foundational digital systems (such as digital identification and mobile money), and capital to invest in innovation. These are the basic ingredients needed for existing firms to adopt more productive technologies, and for digital entrepreneurs to build and innovate. Having reliable infrastructure and interoperable systems means that firms and service providers can focus on their core business, without having to build an enabling environment from scratch.

The unprecedented pace of change and the of new risks in the digital era (such as algorithmic bias, cybersecurity, and threats to privacy) are creating headaches for even the most well-resourced countries. For developing countries, the challenges are even bigger. Digital technologies fundamentally shape what people do and how they do it: freelancers may face algorithms that determine chances to get hired. Banks might face a financial system with heightened risk from new, non-bank deposit holders. These issues and many others require new and adaptive approaches to decision-making. Emerging global norms will need to consider the needs of developing countries.